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Charter Communications




June 2009 - Posts

  • Who sees the information collected by Charter Communications?

    Charter Communications Com will only disclose personally identifiable information to others if: (a) Customer provides written or electronic consent in advance, or (b) it is permitted or required under federal or applicable state law.  Specifically, federal law allows Charter to disclose personally identifiable information to third parties:

    • when it is necessary to provide Charter’s services or to carry out Charter’s business activities;
    • as required by law or legal process; or
    • for mailing list or other purposes, subject to Your ability to limit this last type of disclosure.


    To provide services and carry out our business activities, certain authorized people have access to Your information, including our employees, entities affiliated through common ownership or control with Charter and third parties that provide and/or include: billing and collection services; installation, repair and customer service subcontractors or agents; program guide distributors; software vendors; program and other service suppliers for audit purposes; marketers of Charter Communications’s products and services; third party auditors; our attorneys and accountants; and/or strategic partners offering or providing products or services jointly or on behalf of Charter.  The frequency of disclosures varies according to business needs, and may involve access on a regular basis.  Charter Communications restricts third parties’ use of Your information to the purposes for which it is disclosed and prohibits third parties from further disclosure or use of Your personally identifiable information obtained from us, whether for that third party’s own marketing purposes or otherwise.  

    Unless You object in advance, federal law also allows Charter Communications to disclose through “mailing lists,” personally identifiable information, such as Your name, address and the level of Your service subscription, to non-affiliated entities, including advertisers and marketing entities, for non-service related purposes, including product advertisement, direct marketing and research.    Under no circumstances will Charter disclose to these advertising entities the extent of Your viewing habits or the transactions You make over the system.  Charter, or our contractors or agents, may from time to time share non-personal and/or aggregate information such as the number of Service subscribers who match certain statistical profiles (for example, the number of subscribers in various parts of the country) with our advertisers, content providers, or other third parties with whom we have a relationship.

    We may provide anonymous data to third parties who may combine it with other information to conduct more comprehensive audience analysis for us and for television advertisers. This data helps program networks and cable operators decide on which programs, channels, and advertising to carry.  Charter may also use that information to distribute targeted advertising to You without having disclosed any of Your personally identifiable information to the advertisers.  These advertisements may invite interactive or transactional follow-up from You.  By using any of Charter Communications’s interactive services, You consent to our collection of this additional information.  Unless You consent first or except as required by law, only anonymous information is disclosed to audience measurement services.

    As part of its business activities, if Charter enters into a merger, acquisition, or sale of all or a portion of our assets, Charter may transfer Customers’ personally identifiable and non-personal information as part of the transaction.

    If You subscribe to our telephone service, Your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators.  We take reasonable precautions to ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee that errors will never occur.  Please note that Caller ID blocking may not prevent the display of Your name and/or telephone number when You dial certain business numbers, 911, 900 numbers or toll-free 800, 866, 877 or 888 numbers.

    If allowed by and after complying with any federal law requirements, Charter Communications may disclose personally identifiable information about Customer to representatives of government or to comply with valid legal process, except as provided below, disclosures shall not include records revealing Customer’s selection of video programming.  Disclosures to representatives of government may be made pursuant to an administrative subpoena, warrant, court order, our reasonable discretion in cases of emergency or serious physical injury, or other permitted means.  In these situations, Charter may be required to disclose personally identifiable information about a Customer without Customer’s consent and without notice to the Customer.  Law enforcement agencies may, by federal or state court order, and without notice to You, obtain the right to install a device that monitors Your Internet and e-mail use, including addresses of email sent and received and in some cases the content of those communications; and/or Your use of our telephone service, including listings of incoming and outgoing calls and in some cases the content of those calls.  In some instances where there are valid legal requests for or orders for disclosure of Your information, we may notify You of the requests or orders and then it may be up to You to object or take specific action to prevent any disclosures pursuant to those requests or orders.

    Where a governmental entity is seeking personally identifiable information of a Customer who subscribes to Charter’s video services only or records revealing Customer’s selection of video programming, the Cable Act requires a court order and that the video subscriber be afforded the opportunity to appear and contest in a court proceeding relevant to the court order any claims made in support of the court order.  At such a proceeding, the Cable Act requires the governmental entity to offer clear and convincing evidence that the subject of the information is reasonably suspected of engaging in criminal activity and that the information sought would be material evidence in the prosecution of the case.  Except in certain situations (such as with respect to those who owe, or are owed, welfare or child support) state welfare agencies may obtain the names, addresses, and certain other Customer information as it appears in Charter’s subscriber records under the authority of an administrative subpoena. 

  • Charter Commercial Subscriber Privacy Policy

    Charter Communications takes the protection of our subscribers’ (“You,” “Your” or “Customer(s)”) privacy seriously.  The following privacy policy (“Policy”) applies to those Charter commercial Customers who subscribe to Charter’s commercial video programming, high-speed Internet and/or telephone service (individually and collectively the “Service”) and describes the Customer information that Charter collects and retains, how Charter uses and protects it, the limited cases where Charter may disclose some or all of that information, and Your rights under the Cable Communications Policy Act of 1984 (“Cable Act”). 

    Depending upon the Charter Communications Com Service to which You subscribe, parts of this Policy may not be applicable to You.  Charter values Your privacy and considers all personally identifiable information contained in our business records to be confidential.  Please review this Policy and, if You are a Charter telephone service subscriber, the attached Customer Proprietary Network Information (“CPNI”) Policy (the “CPNI Policy”), in conjunction with Your service agreement, terms of service and acceptable use policy (“Your Service Agreement”).  Charter will provide You copies of this Policy annually and the CPNI Policy at least once every two years, whether or not we have revised the policies.  We may modify this Policy at any time. The most current version of this Policy can be found on www.charter.com.  If You find the changes unacceptable and if those changes materially and adversely impact Your use of the Service, You may have the right to cancel Your Service under Your Service Agreement.  If You continue to use the Service following the posting of a revised Policy, we will consider that to be Your acceptance of and consent to the Policy as revised.

    What type of information does Charter Communications High Speed Internet collect?
    Charter Communications collects both personally identifiable information and non-personal information about You when You subscribe to our Service.  Charter uses its system to collect personally identifiable information about You:   (a) when it is necessary to provide our services to You; (b) to prevent unauthorized reception of our services; and (c) as otherwise provided in this Policy.  Charter will not use the system to collect Your personally identifiable information for other purposes without Your prior written or electronic consent.  Charter also collects personally identifiable and non-personal information about You when You voluntarily provide information to Charter, as may be required under applicable law, and from third parties, as described in this Policy.

    Personally identifiable information is any information that identifies or can potentially be used to identify, contact, or locate You.  This includes information that is used in a way that is personally identifiable, including linking it with identifiable information from other sources, or from which other personally identifiable information can easily be derived, including, but not limited to, name, address, phone or fax number, email address, spouses or other relatives’ names, drivers license or state identification number, financial profiles, tax identification number, bank account information, and credit card information.  Personally identifiable information does not include information that is collected anonymously (i.e., without identification of the individual or business) or demographic information not connected to an identified individual or business.

    Non-personal information, which may or may not be aggregated information about our Customers and may include information from third parties, does not identify individual Customers.  Charter may combine third party data with our business records as necessary to better serve our Customers.  Examples of non-personal information include IP addresses, MAC addresses or other equipment identifiers, among other data.  Our systems may automatically collect certain non-personal information when You use an interactive or transactional service.  This information is generally required to provide the service and is used to carry out requests a Customer makes through a remote control or set-top box.

    Charter collects and uses personally identifiable information to:


    properly deliver our Services to You;
    provide You with accurate and high quality customer service;
    perform billing, invoicing and collections;
    provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
    protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of Charter’s Services or violations of our policies or terms of service;
    keep You informed of new or available products and services;
    better understand how the Service is being used and to improve the Service;
    manage and configure our device(s), system(s) and network(s);
    maintain our accounting, tax and other records; and
    comply with applicable federal and state laws and regulations, as well as for the general administration of our business.

  • Charter Communications Residential Subscriber Privacy Policy

    Charter Communications takes the protection of our subscribers’ (“You,” “Your” or “Customer(s)”) privacy seriously.  The following privacy policy (“Policy”) applies to those Charter residential Customers who subscribe to Charter Communications’s residential video programming, high-speed Internet and/or telephone service (individually and collectively the “Service”) and describes the Customer information that Charter collects and retains, how Charter uses and protects it, the limited cases where Charter may disclose some or all of that information, and Your rights under the Cable Communications Policy Act of 1984 (“Cable Act”).  

    Depending upon the Charter Communications Service to which You subscribe, parts of this Policy may not be applicable to You.  Charter values Your privacy and considers all personally identifiable information contained in our business records to be confidential.  Please review this Policy and, if You are a Charter telephone service subscriber, the attached Customer Proprietary Network Information (“CPNI”) Policy (the “CPNI Policy”), in conjunction with Your service agreement, terms of service and acceptable use policy (“Your Service Agreement”).  

    Charter Communications will provide You copies of this Policy annually and the CPNI Policy at least once every two years, whether or not we have revised the policies.  We may modify this Policy at any time. The most current version of this Policy can be found on www.charter.com.  If you find the changes unacceptable and if those changes materially and adversely impact Your use of the Service, You may have the right to cancel Your Service under Your Service Agreement.  If You continue to use the Service following the posting of a revised Policy, we will consider that to be Your acceptance of and consent to the Policy as revised.

  • Charter Communications stockholder seeks equity

     A local Charter Communications Inc. shareholder wants a committee to represent it and other shareholders in the Town and Country-based telecommunication company's bankruptcy proceedings.

    Q Investments LP, a holding company with a fund that owns 4.7 percent of the Class A common stock, contends that Charter Communications Inc. is solvent and that Charter Communications's Chapter 11 reorganization plan is a "sweetheart deal" that benefits bondholders and insiders while wiping out existing shares.

    The plan is based on the reinstatement of $11.8 billion in debt, prompting some secured lenders to oppose it because their debt can't be reinstated. The plan would cancel $8 billion in debt and reduce annual interest expense by $830 million. It is to be funded with $2 billion in new equity, a $1.2 billion refinancing and $276 million from the sale of new notes.

    A hearing on the motion for an equity committee will be held Wednesday. The court-appointed trustee overseeing the Charter Communications Inc. bankruptcy has declined to appoint a shareholder committee, given opposition from the company and the creditors' committee, which argued that another committee shouldn't be formed so close to plan confirmation.


    Creditors are voting on the reorganization plan negotiated before the Chapter 11 filing in March. The Charter Communications Inc. plan confirmation hearing is set for July 20, 2009.

  • How do I change a charter.net email account password?

    How do I change my Charter Communications contact email address?
    You may change your contact email address with the My Profile tab after you login in to My Account.

    How do I add or change my charter.net email accounts?
    You may add or change your charter.net email addresses by selecting the My Profile tab after you login  to My Account.

    How do I change a charter.net email account password online?
    Click here if you have a "My Account" Username
    Enter your Username in the provided field

    Enter your Password (Passwords are case sensitive.)

    Click Login or press Enter

    If you do not remember your My Account Username please call us

    If you do not remember your My Account Password, click "Forgot Password" link and enter your Username, select your Secret Question and type your Secret Answer in the spaces provided. If this information matches, you will be able to change your password on the My Profile tab.

    After you have successfully accessed My Account, select Internet Services & Tools tab
    Click Edit on the charter.net email address you wish to change the username and/or password

    Click Save to update your changes

    How do I delete a charter.net email address?
    You may delete any or all email addresses by selecting the Internet Services & Tools tab after you login to My Account on the charter website

     

  • Charter Internet Wireless Home Networking Product Overview

    Who needs Charter Communications Com Wireless Home Networking?

    Any Charter Communications customer who has more than one computer probably has a need for Charter Wireless Home Networking. Charter Communications Wireless Home Networking allows Internet connectivity for up to 5 PCs through only one cable modem. Sharing a connection within the home allows for flexibility, easy access, and the confidence of knowing the connection will be there when you need it.

    Extra Security, More Value
    Running a home network with the Charter Communications solution also adds a layer of security to the customer’s connection, sort of a digital version of a castle’s moat. This protects our customers from worms and security exploits, and helps prevent electronic intruders from getting access to private information.

    There’s still more! The Charter Communications High Speed Internet solution, is 3 products in one, saving space and cleaning up all those wires. Here’s what it does:

    Cable modem: Connects the customer to the Charter network.
    Ethernet Gateway Router: Lets customers plug in and connect via an Ethernet card in their computer and CAT 5 cable. Acts as a gateway to protect the customer from outside intruders.

    Wireless Gateway Router: Lets customers connect wire-free over the air via 802.11b or 802.11g adapters. Allows encrypted wireless connection via WEP, for an extra layer of security.

    Charter Communications Com How it Works
    Let’s start with a wireless device all of us can relate to: a cordless phone. There’s a small transmitter in the phone that can send and receive radio signals. When you talk into a cordless phone, your voice is picked up by a microphone, embedded into a radio frequency and transmitted with the antenna.

    The base station can receive the transmission with its antenna, and send it through the phone lines to your friend on the other end.

    You would set each computer up with a cordless phone.
    You would give the computer a way to turn its binary 1s and 0s into sounds (a modem!) that the cordless phone could use to transmit and receive and convert back and forth.

    This would actually work. The biggest problem would be that the data rate would be very, very slow. A cordless phone setup like this wouldn’t even allow the computer to connect at full 56K modem speeds, because of the data loss and static. You’d most likely get 14.4 (or worse) connection speeds. Definitely not fast enough!

    The Charter Communications Home Networking Gateway is the wireless “Access Point”.
    The wireless network is similar to the concepts of your cordless telephone.
    The “Access Point” is similar to your cordless phone “base”
    The “Wireless Device” is similar to your cordless phone “headset”.

    Real WiFi Connectivity
    The transmitters used in wireless, or WiFi connectivity are not so different from the radio transmitters we have just discussed. They transmit and receive information over an FM channel, and convert data into RF and RF into data. They can even change frequencies if there is interference on the channel they’re using, just like a cordless phone. There are some differences, though.

    WiFi that works with the 802.11b and 802.11g transmit at 2.4 GHz. The high frequency and error checking allows higher data rates. While some cordless phones transmit at 2.4 GHz, error checking is virtually nonexistent.
    WiFi uses efficient encoding techniques to further improve the possible connection speed and data transfer rate. This data encoding can also allow encryption.

    WiFi transmitters can transmit directly on any of three bands, or they can split the available radio bandwidth into dozens of channels and “bounce” or “frequency hop” rapidly between them, hundreds of times a second if necessary! The advantage of frequency hopping is that it is resistant to interference and can allow dozens of WiFi cards to talk simultaneously without interfering with each other.


    What does this mean to Charter Communications Customers?
    WiFi devices can handle lots of data per second. We use the 802.11g wireless specification which permits data throughput up to a theortical 54 megabits per second. Please note the actual throughput may be significantly less.

    Range
    The realistic maximum range for good, stable wireless connectivity with a Charter Wireless Home Networking Gateway and the right adapters is about 150-175 feet. Distances of 200 feet or more are possible in lab conditions, with little structural interference, but in the real world there are far more possible causes of interruption. Signal quality degrades over distance, but within this range, connections should be stable, unless there are heavy structural walls, or large sources of interference.

    Note: Take into account that steel reinforced concrete walls, large amounts of metal, or devices that generate lots of EM interference may create wireless ‘dead’ spots, even within a single home.

    Industry’s First DOCSIS® 2.0 Certified 802.11g Wireless Internet Gateway
    For complete high-speed wireless networking, this combination DOCSIS 2.0 cable modem, 802.11g wireless access point, wireless router, and 4 port switch with Plug-and-Play™ USB connectivity does it all. It supplies complete network cable access with firewall protection so home users can enjoy instant high-speed Web access, file sharing, video streaming, head-to-head Internet game-playing, and MP3 downloading with no external modem required.

    The external antenna takes care of connectivity without any need for a PC card in the unit. This highly capable 54 Mbps wireless, Ethernet, USB Internet gateway provides state-of-the art filtering and controls allowing parents and administrators to limit URL access and monitor Internet activities. And it's equipped with a double firewall (SPI + NAT) protection to secure computers and networks against hackers. The sleekly designed exterior complements home and office environments. And since it's made by NETGEAR, you can rest assured this product is engineered for trouble-free, long-running reliability.


     

  • Charter Communications - 2009 Digital Television Transition

    What is the Digital Television Transition?
    By law, American television stations will end all analog broadcasts on February 17, 2009, and begin
    broadcasting exclusively in a digital format.

    Why is the U.S. switching to digital?
    It will improve the picture and sound quality of broadcasts. It will also make room on the broadcast
    spectrum for public safety communications and new commercial applications.

    What should I do to prepare?
    Make sure all the TVs in your establishment are connected to Charter Communications Com Cable TV®.

    Will my analog TVs go blank?
    If they are not connected to Charter Communications High Speed Internet TV service, some other video service, or a digital tuner, they
    will go blank.

    How do I know if my TV set is able to receive digital signals by itself?
    Consult your TV manual or check with your TV manufacturer to find out if your TV has a digital tuner. If it does, it can receive the digital over-the-air broadcasts.
    • TVs made before 1998 most likely don’t have a digital tuner
    • Big-screen projection TVs made between 1998 and 2004 may have a digital tuner
    • TVs bought after 2004 are more likely to have a digital tuner

    Do these new digital over-the-air signals deliver TV in high-definition (HDTV)?
    Many of them do. Some popular TV stations already broadcast HDTV signals using their digital
    broadcasting capabilities. But you need a TV set or monitor that is built specifically to render HDTV
    pictures, such as a plasma or LCD TV.

    If I do have an HDTV set, how do I get real high-definition television?
    Ask Charter Business™ to connect you to Charter Communications Digital Cable® with Charter HD® and get a wide
    selection of broadcast and cable high-definition channels.

  • Charter Communications Web Site and DNS Hosting

    Charter Communications Web Hosting

    Our Advanced Network Powers Your Complete Solution
    From email accounts to web and DNS hosting, we can provide the tools required to develop and manage a presence that reflects your business. 

    Charter Communications Website hosting

    Let Charter Communications host your website. This service includes storage, monthly data transfer,and an option for multiple domains/sub-domains. The web-hosting platform comes with a control panel and tools for web development - such as Perl, personal CGIs, Python PHP, FrontPage 2002 Extensions, SSI, and Site Builder. Additional features allow you to customize the look and functionality of your site.

    Charter Communications Email services

    With Charter Communications Com email services, your business can get as many email accounts as needed. Each account comes with anti-spam programs and email filters. And our administrative functionality gives you more control over your account, allowing you to easily perform functions like adding and deleting user mailboxes.

    Charter Domain Name Service (DNS) Hosting

    Charter Communications can host your domain name and domain aliases, allowing you to create a website that meets your needs without the hassle of third-party hosting.
  • Charter Communications Wireless Home Networking

    The following information will make it quick and easy to find all that you need to know about Charter Communications Wireless Home Networking. Charter technicians professionally install the InstaLAN product.

    However, below you will find information on connecting new PCs to your home network, re-configuring existing PCs, troubleshooting, and more.

    Charter Communications customers who own their own home networking equipment (such as routers or hubs) can benefit from this article.

    Overview

    The Fastest and Most Secure Way to Connect to your Charter Wireless Home Network!
    Our Charter InstaLAN software makes it easy to connect Windows computers to your Charter Wireless Home Network in a fast, reliable, and secure manner.

    Features and Benefits of Charter Communications High Speed Internet InstaLAN:

    Stress-free home networking installation via automatic discovery and configuration
    Automatic security configuration for all Windows computers in your home
    Intelligent, self-healing design ensures the network remains reliable
    Comes standard with our Charter Wireless Home Networking service

  • Restart Your Charter Communications Cable Modem

    Before contacting Charter Communications Com for modem connectivity help, try performing the following steps to see if your issue will resolve. The modem pictured is just an example. The steps listed should work correctly for all modem types.

    First, make sure your computer is turned completely off.

    Disconnect the power cord from the back of the cable modem or from the electrical power source/outlet.  Make sure you are unplugging the modem power cord and not the round coaxial cable that has a threaded screw tip.

    Disconnect the power from the Charter Communications Com router. If you do not have a router, disregard this step and continue to step 4.

    After waiting approximately 30 seconds, reconnect the power to the cable modem.
    Wait another minute to allow the modem to acquire a signal or reconnect.
    Reconnect the power to the router. If you do not have a router, disregard this step and continue to step 7.
    Then restart your computer.   The modem connection light will be solid.
    Attempt to surf to two web pages to verify good connectivity.

    If this does not resolve your internet connection problem, please contact us at Charter Communications Com Customer Service for further assistance.

     




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