Before contacting Charter Communications Com for modem connectivity help, try performing the following steps to see if your issue will resolve. The modem pictured is just an example. The steps listed should work correctly for all modem types.

First, make sure your computer is turned completely off.

Disconnect the power cord from the back of the cable modem or from the electrical power source/outlet.  Make sure you are unplugging the modem power cord and not the round coaxial cable that has a threaded screw tip.

Disconnect the power from the Charter Communications Com router. If you do not have a router, disregard this step and continue to step 4.

After waiting approximately 30 seconds, reconnect the power to the cable modem.
Wait another minute to allow the modem to acquire a signal or reconnect.
Reconnect the power to the router. If you do not have a router, disregard this step and continue to step 7.
Then restart your computer.   The modem connection light will be solid.
Attempt to surf to two web pages to verify good connectivity.

If this does not resolve your internet connection problem, please contact us at Charter Communications Com Customer Service for further assistance.