Charter Communications takes the protection of our subscribers’ (“You,” “Your” or “Customer(s)”) privacy seriously. The following privacy policy (“Policy”) applies to those Charter commercial Customers who subscribe to Charter’s commercial video programming, high-speed Internet and/or telephone service (individually and collectively the “Service”) and describes the Customer information that Charter collects and retains, how Charter uses and protects it, the limited cases where Charter may disclose some or all of that information, and Your rights under the Cable Communications Policy Act of 1984 (“Cable Act”).
Depending upon the Charter Communications Com Service to which You subscribe, parts of this Policy may not be applicable to You. Charter values Your privacy and considers all personally identifiable information contained in our business records to be confidential. Please review this Policy and, if You are a Charter telephone service subscriber, the attached Customer Proprietary Network Information (“CPNI”) Policy (the “CPNI Policy”), in conjunction with Your service agreement, terms of service and acceptable use policy (“Your Service Agreement”). Charter will provide You copies of this Policy annually and the CPNI Policy at least once every two years, whether or not we have revised the policies. We may modify this Policy at any time. The most current version of this Policy can be found on www.charter.com. If You find the changes unacceptable and if those changes materially and adversely impact Your use of the Service, You may have the right to cancel Your Service under Your Service Agreement. If You continue to use the Service following the posting of a revised Policy, we will consider that to be Your acceptance of and consent to the Policy as revised.
What type of information does Charter Communications High Speed Internet collect?
Charter Communications collects both personally identifiable information and non-personal information about You when You subscribe to our Service. Charter uses its system to collect personally identifiable information about You: (a) when it is necessary to provide our services to You; (b) to prevent unauthorized reception of our services; and (c) as otherwise provided in this Policy. Charter will not use the system to collect Your personally identifiable information for other purposes without Your prior written or electronic consent. Charter also collects personally identifiable and non-personal information about You when You voluntarily provide information to Charter, as may be required under applicable law, and from third parties, as described in this Policy.
Personally identifiable information is any information that identifies or can potentially be used to identify, contact, or locate You. This includes information that is used in a way that is personally identifiable, including linking it with identifiable information from other sources, or from which other personally identifiable information can easily be derived, including, but not limited to, name, address, phone or fax number, email address, spouses or other relatives’ names, drivers license or state identification number, financial profiles, tax identification number, bank account information, and credit card information. Personally identifiable information does not include information that is collected anonymously (i.e., without identification of the individual or business) or demographic information not connected to an identified individual or business.
Non-personal information, which may or may not be aggregated information about our Customers and may include information from third parties, does not identify individual Customers. Charter may combine third party data with our business records as necessary to better serve our Customers. Examples of non-personal information include IP addresses, MAC addresses or other equipment identifiers, among other data. Our systems may automatically collect certain non-personal information when You use an interactive or transactional service. This information is generally required to provide the service and is used to carry out requests a Customer makes through a remote control or set-top box.
Charter collects and uses personally identifiable information to:
properly deliver our Services to You;
provide You with accurate and high quality customer service;
perform billing, invoicing and collections;
provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of Charter’s Services or violations of our policies or terms of service;
keep You informed of new or available products and services;
better understand how the Service is being used and to improve the Service;
manage and configure our device(s), system(s) and network(s);
maintain our accounting, tax and other records; and
comply with applicable federal and state laws and regulations, as well as for the general administration of our business.