Some wired routers are provided with software on a CD that the manufacturer suggests you install before connecting the router to your cable modem and computer. The software usually installs a wizard that guides you through the installation process and helps detect an Charter Communications Internet connection after completing the installation.

If you do not wish to install the software, please follow these steps:

   1. Turn off your computer and unplug the power cable from your cable modem. Do not plug the power cable into the router.

   2. Unplug the Ethernet cable that is connected into the computer. To make sure you are disconnecting the correct cable, it may be helpful to trace the Ethernet cord starting from the cable modem to the computer.

   3. Securely insert the Ethernet cable you just disconnected into the port labeled “WAN” or “Internet” on the back of the router. The ends of the Ethernet cable have clips that you should feel or hear “click” when inserted. This helps verify that the Ethernet cable is securely fastened. Verify that the other end of the Ethernet cable is still securely fastened into the Charter Communications Com cable modem as well.

Securely insert one end of a second Ethernet cable into any of the remaining open ports on the router. Securely insert the other end of the Ethernet cable into the Ethernet port of your computer; this is the same port you disconnected the Ethernet cable from in step 2. The ends of the Ethernet cable have clips that you should feel or hear “click” when inserted. This helps verify that the Ethernet cable is securely fastened.

Securely insert one end of a second Ethernet cable into any of the remaining open ports on the router. Securely insert the other end of the Ethernet cable into the Ethernet port of your computer; this is the same port you disconnected the Ethernet cable from in step 2. The ends of the Ethernet cable have clips that you should feel or hear “click” when inserted. This helps verify that the Ethernet cable is securely fastened.

   4.You can repeat step 4 when connecting other computers to the router, up until all open ports on the router are being used.
   5. Restart your network in this correct sequence:

      a. Plug the power cable into the Charter Communications Com cable modem and wait 2 minutes.

      b. Plug the power cable into the router.

      c. Turn on your computer.
   6. Launch your Internet browser (Internet Explorer, FireFox, Netscape, etc). Your homepage should appear. Try surfing to a different website to verify good connectivity to the Charter Communications Internet.

For further help, please refer to the information that was provided with the router or visit the router manufacturer’s website for support.