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Charter Communications




January 2010 - Posts

  • How to Avoid HDTV Burn-In

    How to protect your HDTV screen from "burn-in."

    Persistent viewing of programs with sidebars or letterboxing over long periods of time may degrade the picture quality of your HDTV by reducing your HDTV’s ability to display colors evenly across the screen.      

    What are sidebars?

        * Sidebars Most TV screens and programming were designed using a 4:3 aspect ratio for standard-definition TV reception and viewing. However, most HDTVs are "widescreen," which use an aspect ratio of 16:9.
        * Therefore, when a standard-definition program is viewed on a widescreen HDTV, the HDTV may center the image on the screen with black or gray margins (known as sidebars) on either side in order to retain the 4:3 aspect ratio. The cable box uses this same process when 4:3 content is viewed on the high-definition, 16:9 wide-screen HDTV.

    What is letterboxing?

        * Letterboxing When widescreen (16:9 aspect ratio) content is transmitted to a 4:3 TV screen, the content provider may add black margins on the top and bottom of the screen to ensure that the entire width of the picture is visible. This is known as "letterboxing."

    Avoiding Burn-In

        * Reduce the occurrence of sidebars by using the HD "stretch" or "zoom" settings whenever possible to fill the screen area with video. Because letterboxing is created by the content provider, letterboxed programs cannot always be completely zoomed to fill the screen.
        * Avoid pausing DVDs or videos for extended periods of time.
        * Turn down the screen contrast to 50 percent or less.

    Charter Communications Bundle | Charter Communications High Speed Internet

  • Switching to Standard-Definition Charter Channels

    Switching to Standard-Definition Channels
     
       1. On your TV’s remote, press the VIDEO INPUT MODE button (refer to your TV’s manual for clarification) as necessary until you reach the Standard TV Video Input from the INPUT SOURCE LIST on the first page.
       2. On the Charter Communications remote, press the CABLE button to set the remote in Cable mode.
       3. Use the Charter Communications remote to access the standard definition channels in any of the following ways:
              * Press the CHANNEL UP/DOWN buttons to scroll to a standard definition channel.
              * Press the applicable number keys to go to a specific channel number.
              * Browse, using the Interactive Program Guide (IPG).
       4. With your TV’s remote, press the FORMAT (aspect ratio) button (if available) as needed, stretching or zooming to adjust the picture display until any black (or gray) sidebars are eliminated.

    Changing Charter Standard-Definition Channels

    There is no need to switch the input source when changing from one standard-definition channel to another standard channel.

       1. On the Charter Communications remote, press the CABLE button to set the remote in Cable mode.
       2. Follow step 3 above.

  • How to Select the High-Definition Video Input

    On the back panel of today's HDTV sets, a number of video inputs are available. Depending on the model, the HDTV may have one video input for the Charter Communications receiver, another video input for a DVD player, another video input for a PlayStation or Xbox console, and so on.

    To select the Charter Communications high-defrintion video input, follow these steps:

       1. Turn on the Charter Communications Com cable receiver and HDTV set.
       2. Press the TV button once on the remote control for the cable receiver.
       3. Press the VIDEO SOURCE (or may say INPUT) button to switch from one video input source to another.
       4. Keep pressing the VIDEO SOURCE or INPUT button until the phrase, HDTV Video Input, displays on the TV screen.

        Note: Some TVs use the phrasing,Video Input 1, Video Input 2, and so on. Refer to the TV owner's manual for assistance.

        Note: If you are unable to change the video input source with the Charter Communications remote control, use your HDTV's remote control. If necessary, refer to your HDTV owner's manual for instructions on changing the input source.

       5. Press the CBL (Cable) button once on the Charter Communications remote control and then use its channel buttons or GUIDE button to navigate to HDTV programs.

    In the illustration below, the Camcorder is on Video Input 1, the Game Console in on Video Input 3, the VCR is on Video Input 4, the Charter Communications HD cable box is on Video Input 5, the DVD player in on Video Input 6, and the HDMI/DVI in on Video Input 7.

  • Connect a Charter Cable Modem With an Ethernet Connection

    Summary his article provides information on how to connect a Charter cable modem with an Ethernet connection.

    Manual Solution
    There are two ways to connect a computer to a cable modem for Charter Communications High Speed Internet service: an Ethernet cable modem to an Ethernet port in a computer or a USB cable modem to a USB port in a computer.

    Items needed for an Ethernet installation

        * Operating System CD
        * Cable Modem
        * Ethernet Cable
        * Coaxial Cable

    Installation steps
    1. Verify that the cable modem and computer are disconnected from the power source.
    2. Connect one end of the coaxial cable to the cable wall outlet.
    3. Connect the other end of the coaxial cable to the cable modem.
    4. Plug the cable modem power adapter into a wall outlet. Most cable modems are "on" all the time and do not have a switch. If the modem has a power switch, turn on the modem and wait for the modem to synch with the cable network. This may take up to 5 minutes.
    5.  Connect one end of the Ethernet cable to the back of the modem.
    6.  Connect the other end of the Ethernet cable to the back of the computer.
    7.  Connect the power to the computer and turn the computer on.
    8.  Check the modem lights for proper status. Most modem lights operate similarly. Some blink at start-up, then become steady, except for the “activity” light, which may blink continuously. If modem lights do not come on, turn off the computer, unplug the modem, wait 30 seconds, plug the modem back in, then restart the computer.

    The modem is now connected and ready for Charter Communications High Speed Internet software installation.

  • Charter Communications Cable Modem Overview

    Charter Communications Cable Modem Lights

    External cable modems have front panel indicator lights that show the status of the cable Internet connection. The exact labels for these lights will vary between manufacturers, but all external cable modems have lights that indicate similar information. During installation you’ll need to use the information provided by these indications.

    One light indicates when power is available and the modem is turned on. Another light indicates a connection (block sync or synchronization) with the cable network. One light will indicate a working connection to your PC. Another light (or two) will flash to indicate that data is being transferred—if there are two such lights, one light flashes when your modem sends data and the other flashes when your modem receives data. Some modems have a test light or one that indicates a modem error.

    Plug your cable modem into a surge-protected 110-volt power strip. The cable modem must always be in an open, well-ventilated area. Do not put the cable modem in a confined space or place books, files or other desktop paraphernalia on or next to it.

    After the completion of each installation step, you must check the modem lights for the proper indications (click here for a troubleshooting table of typical light indications). If, after any one of these steps, you don’t get the proper indication, do not proceed any further. Contact Charter Communications High Speed Internet Customer Support.

    Now proceed to the appropriate section for the type of cable modem connection you will use: Ethernet card (below), or USB adapter.

    Cable Modem Installation Ethernet

    These instructions assume that your computer has a working Ethernet port. If not, then refer to the Ethernet Connection section.

       1. Begin installation by connecting the cable drop to the back of the cable modem.
       2. Attach one end of the power adapter into the power input on the modem. The other end plugs into a standard 110-volt outlet.
       3. Powering up the cable modem could take longer the first time (from 2 to 10 minutes) than on successive occasions because it must establish its initial connection (block sync or synchronization) to Charter Communications High Speed Internet.
       4. Connect one end of a standard network cable into the Ethernet port of the NIC that is installed in your computer. The Ethernet port looks like a large telephone jack.
       5. Insert the other end of the network cable into the Ethernet port on the back of the cable modem.

    Once the modem has established its connection to Charter Communications High Speed Internet, you will usually have three lights on (power, cable and computer connection) showing that high-speed cable Internet access is available to your computer. If not, click here for cable modem troubleshooting. Next you’ll install the Charter Communications High Speed Internet software and your computer will be ready to go.

    Cable Modem Installation - USB

    These instructions assume that your computer has a working USB port and that you have an approved USB-Ethernet adapter. If not, then refer to Universal Serial Bus Connection.

       1. Begin installation by connecting the cable drop to the cable terminal on the back of the cable modem.
       2. Attach one end of the power adapter into the power input on the modem. The other end plugs into a standard 110-volt outlet.
       3. Powering up the cable modem could take longer the first time (from 2 to 10 minutes) than on successive occasions because it must establish its initial connection (block sync or synchronization) to Charter Communications High Speed Internet.
       4. NOTE: Turn on your computer, make sure it’s operating properly, then verify that the USB drivers provided support your operating system.
       5. Plug one end of the USB cable into the USB port on the back of the modem.
       6. Plug the other end of the USB cable into the USB port on your computer.
       7. Insert the USB Drive CD when prompted by the operating system and follow the on-screen instructions as the CD runs.

    Once the modem has established its connection to Charter Communications High Speed Internet, you will usually have three lights on (power, cable and computer connection) showing that high-speed cable Internet access is available to your computer. If not, click here for cable modem troubleshooting. Next you’ll install the Charter Communications High Speed Internet software and your computer will be ready to go.

    Applies to

        * Charter Communications High Speed Internet Personal Webspace.
        * Cable Modem overview.
        * Provides resources for USB, Ethernet, and Remote Dail Access

  • Charter Communications HDTV Specs

     The specifications that comprise basic Charter Communications HDTV are:

        * 720 or 1080 lines of resolution from both the channel broadcast and the HDTV monitor (Note: A 480i DVD is not high definition, even though the image quality is considerably higher than a standard definition TV broadcast on a standard defintion TV.)
        * Ability to display 16x9 aspect ratio pictures
        * Y Pb Pr video component connections from the cable receiver to the HDTV
        * Audio in the Dolby Digital (AC-3) format to support "5.1" surround sound

    Lines of Resolution

    charter communications High-definition TV displays pictures that contain significantly more detail, resulting in much 'crisper' pictures. Images viewed on TV screens are made up of small picture elements known as "pixels."

    Each of these pixels is made up of three, closely spaced dots of color - red, blue and green. The pixels in HDTV sets are square, smaller, and spaced closer together than traditional TV, resulting in four to six times more visual detail than standard analog TV.

        Standard charter communications analog TV typically displays 480 lines of resolution (480i) with 720 pixels in each interlaced scan line. So, to determine total number of pixels displayed, multiply:

            * 480 scan lines x 720 pixels per line = 345,600 pixels displayed by standard analog TV.

        HDTV can display up to 1,080 lines of resolution (1080i) with 1,920 pixels in each interlaced scan line. So, to determine total number of pixels displayed, multiply:

            * 1,080 scan lines x 1,920 pixels per line = 2,073,600 pixels displayed by HDTV.

    Aspect Ratio

    Aspect ratio describes the relationship of a screen's width to its height. HDTV uses a widescreen format of 16:9 -- just like in a movie theater (by comparison, the aspect ratio on a standard TV set is 4:3). Which means your HDTV picture captures everything the filmmakers intended Charter Communications TV Listings

  • Charter Wireless Cable Gateway Features

    Charter Communications Wireless Cable Gateway Features

    Thank you for purchasing the DCW725 Wireless Cable Gateway. This device delivers the highest performance in data over cable technology. Ideal for home and small business users, this easyto-use communication device offers reliable connectivity as well as remarkable data transfer rates – up to 600 times faster than a 56K dial-up modem. Once the DCW725 is activated, you are online to enjoy real-time 3D animation, video conferencing, and perform other data intensive tasks.

    The Charter Wireless Cable Gateway provides high-speed, reliable and secure transport capabilities and is designed with DOCSIS upgrade ability for both DOCSIS 1.0, 1.1, and 2.0. The gateway offers anti-spoofi ng functions, resulting in greater subscriber privacy and higher system availability. Advanced features such as WLAN IEEE 802.11b/g, NAT, Firewall, VPN pass through and CableHome are also available now and can be configured.

    What the Charter Wireless Cable Gateway Does
    The Digital Wireless Cable Gateway serves as a two-way high-speed bridge between your personal computer and a cable Internet Service Provider (ISP). It converts information that originates from the Internet or your computer into electronic messages that can be transported over the same wires your cable company uses to transport video signals.

    What the Wireless Cable Gateway Needs to Do Its Job
    • Charter The Right Cable Company: Make sure your cable company provides data services that use cable TV industry-standard DOCSIS technology.

    • The Internet Service Provider (ISP): Your cable company provides you access to an Internet Service Provider (ISP). The ISP is your gateway to the Internet. It provides you with a pipeline to access Internet content on the World Wide Web (WWW).

    Check with your cable company to make sure you have everything you need to begin; they’ll know if you need to install special software or re-confi gure your computer to make your cable Internet service work for you.

    System Overview
    The Wireless Cable Gateway is connected between your cable company and the PCs within your home, as pictured previously in the Wireless Cable Gateway Overview. The connection to the cable company is made by a coaxial cable, and is referred to as the WAN (Wide Area Network) side of your Wireless Cable Gateway. The connections to your PCs are made by your choice of several standard home networking methods: Ethernet, USB, or 802.11b Wireless, and are referred to as the LAN (Local Area Network) side of your Wireless Cable Gateway. Multiple PCs can use any or all of the LAN side connections simultaneously to share your single cable company connection, up to a maximum of 254 PCs total.

    Unlike a simple hub or switch, the gateway’s setup consists of more than simply plugging hardware together. You’ll need to confi gure your networked PCs to accept the IP addresses the gateway assigns them (if applicable), and you will also need to confi gure the gateway with settings provided by your cable company.

    Your PC: Installing a PC Network Card
    If your PC does not already support Ethernet or USB, you must install a network interface card. Following is an example setup procedure:

    1. Install an Ethernet card on your motherboard, following the card’s directions.
    2. Power up your PC and follow the Add New Hardware Wizard’s instructions to install the
    driver. When asked to restart your computer at the end of the installation, click Yes.
    3. After restarting the system, right-click My Computer on the desktop, select Properties,
    click the Device Manager tab, and then double-click Network adapters to confi rm that the
    Ethernet driver is properly installed.

    Your PC: Installing a TCP/IP Stack
    Follow these instructions to install the TCP/IP protocol stack on one of your PCs only after a
    network card has been successfully installed inside the PC. These instructions are for Windows Me.
    For TCP/IP setup under Windows NT, 2000, and XP, refer to your Windows documentation.
    1. Click the Start button. Choose Settings and then Control Panel.
    2. Double-click on the Network icon to bring up your Network window. Select the Confi guration tab.
    3. Click the Add button.
    4. Double-click on Protocol.
    5. Highlight Microsoft under the list of manufacturers.
    6. Find and double-click TCP/IP in the list to the right (see Figure 3).
    7. After a few seconds, the main Network window will appear.

    The TCP/IP Protocol should now be listed.
    8. Click the OK button again. Windows may ask you for the original Windows installation disk or additional files. Supply them by pointing to the correct fi le location, e.g., D:\win9x, c:\windows\options\cabs, etc. (if “D” is the letter of your CD-ROM drive).
    9. Windows will ask you to restart the PC. Click the Yes button.

    The TCP/IP installation is now complete.








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