Madison, Wisconsin - What is an eBill or online Charter statement? An eBill (electronic bill) is a snap shot of the customer's current paper bill that can be viewed online on the website. You need to create a an Account username and password to view electronic bills. You may also select to view recent payments online by logging into Charter My Account and selecting the Charter Communications My Bill tab.

What are my minimum Internet browser requirements to access My Account?

Madison Charter Customers can use any of the following - Internet Explorer 5.5 and higher, Netscape Navigator 6.2 and higher or AOL 5.0 and higher. Your browser must have Cookies and Java Script enabled and support 128-bit SSL Encryption.

How secure is my online bill payment and personal information?

Charter Communications - Madison, Wisconsin uses several methods to ensure that your information is secure:

    * User Name and Password: Your user name and password are unique identifiers that only you know. If you don't share your user name and password with anyone, then no one else can sign onto the site pretending to be you.
    * SSL: Charter Communication - Wisconsin uses SSL (secure sockets layer) that ensures your connection and information is secure from outside inspection.
    * Encryption: Charter Communication uses 128-bit encryption to make your information unreadable as it passes over the Internet. Please note that most browsers use 40-bit encryption. For the highest level of security available, we suggest you use 56-bit encryption to access your bill. You can download 56 or 128-bit encryption by visiting one of the following Web sites:

Automatic Time Out: Charter Communications automatically signs you out of a session if you are inactive longer than 15 minutes. We recommend you sign out immediately after you are finished viewing statements, or scheduling and making [city1] payments.

How do I update my automatic payment online?

You may update Auto Pay (automatic payment) online at any time by logging into My Account and select Pay/Bill Options. 

Does Charter in Madison verify that the account I am registering is really my account?

Yes, you will be asked to input the security code and account number to verify your account (located on your statement).

Why do I need to provide you with my email address?

Your contact email address is used to send you an email notification each month when your Wisconsin statement is available online.

If an account is in a name other than my own, can I still sign up for My Account?

Yes, if you are an authorized user and have the correct security code and account number as it appears on the monthly paper statement.

Madison, Wisconsin FACT - state government and the University of Wisconsin–Madison remain the top two Madison employers. However, Madison's economy today is evolving from a government-based economy to a consumer services and high-tech base, particularly in the health, biotech and advertising sectors. Beginning in the early 1990s, the city experienced a steady economic boom and has been comparatively unaffected by recession. Much of the expansion has occurred on the city's south and west sides, but it has also affected the east side near the Interstate 39-90-94 interchange and along the northern shore of Lake Mendota. Underpinning the boom is the development of high-tech companies, many actively fostered by the UW–Madison working with local businesses and entrepreneurs to transfer the results of academic research into real-world applications, most notably bio-tech applications.

Does the My Account Summary reflect recent activity since the last statement?

Not on the My Account Overview as it is a snapshot of the monthly statement as of the last bill cycle. You may view Recent Activity for details on your recent payment by selecting My Bill.

What types of payments can I make on Charter.com?

Electronic Funds Transfer Service (EFTS) from your checking or savings account, debit card or your credit card (Visa, MasterCard and Discover accepted). Any of these payment types can be a one time or recurring payment.

How can I confirm that a payment has been made?

You may select My Recent Activity link located from the My Bill tab. Please note: recurring payments will only display for one month, while one-time payments will display for up to six months. You may also check to see if the transaction has cleared your bank or credit card company.

WI FACT - Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935.

How do I use my online bank pay bill option?

Charter Communications accepts payments you may schedule using your Madison, Wisconsin bank web site.  Simply access your bank web site and add Charter as one of the payees to schedule your next payment.  Please be careful to input your account number exactly as it displays on your Charter bill as your bank will pay the amount to the account number you enter.

NOTE:  You should print your online bank confirmation and retain until you see the payment reflected on your bill.  Some bank web sites also offer automatic payment. 

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